Last Updated: October 1, 2026
This Privacy Policy explains how SHOCK (“we”, “us”, “our”, or “SHOCK”) collects, uses, stores,
protects, and shares information when you use the SHOCK mobile application (the “App”).
SHOCK is a brand of Muhtaseb Cosmetics Factory.
By using the App, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use the App, we may collect the following categories of information:
- Account information: Full name, email address, mobile phone number, login credentials, account
information and preferences. - Order and transaction information: Products ordered, order details, delivery address, contact
information, order history, and payment-related information necessary to process transactions. - Device and technical information: Device type, operating system, App version, IP address, device
identifiers, language and regional settings, diagnostic information, and information about how
you interact with the App. - Communications: Information you provide when contacting us through the App, email, customer
support, or other communication channels.
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your account.
- Process and manage orders.
- Deliver purchased products.
- Communicate with you regarding your orders or account.
- Provide customer support.
- Send service-related notifications.
- Improve the functionality, security, and performance of the App.
- Detect and prevent fraud, abuse, unauthorized access, or other security incidents.
- Comply with applicable legal and regulatory requirements.
- Send promotional communications where permitted by applicable law and where required, with
your consent.
3. Sharing of Information
We may share information with trusted third-party service providers when necessary to operate the App and provide our services. These may include providers that assist with payment processing, order fulfillment and delivery, hosting and cloud services, customer support, analytics and application performance, push notifications, and security and fraud prevention.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, users, property, or the security of the App.
We do not sell users’ personal information.
4. Analytics and Third-Party Services
The App may use third-party technologies, SDKs, analytics services, hosting providers, or other
service providers to operate and improve the App. Where such technologies collect information from
users or devices, their processing may also be governed by their own privacy policies.
5. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
Where appropriate, information transmitted between the App and our services may be protected using encryption and other security measures.
However, no electronic transmission or storage system can be guaranteed
to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
When information is no longer required, we may delete it, anonymize it, or securely dispose of it in accordance with applicable requirements.
7. Account and Data Deletion
If you have an account with SHOCK, you may request deletion of your account and associated personal information.
You may request account deletion through the account deletion functionality
available in the App, where provided, or by contacting us using the contact information provided below.
When a valid deletion request is received, we will delete or anonymize the information associated with your account, except where we are legally required or otherwise permitted to retain certain
information.
8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to access, correct, delete, restrict certain processing, object to certain processing, withdraw consent where processing is based on consent, and request information about how your personal
information is used or shared.
9. Marketing Communications
Where permitted by applicable law, we may send promotional communications about SHOCK products, offers, campaigns, or services.
You may unsubscribe from promotional communications by
following the unsubscribe instructions included in the communication or by contacting us.
Service-related communications may still be sent when necessary to provide the requested service.
10. Children’s Privacy
The App is not specifically directed toward children unless expressly stated otherwise.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us.
11. International Data Processing
Depending on the service providers and technical infrastructure used by the App, your information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the App, our services, legal requirements, or our data practices.
When we make material changes, we may update the
“Last Updated” date and, where appropriate, provide additional notice through the App or other communication channels.
13. Contact Us
SHOCK – Muhtaseb Cosmetics Factory
Website: https://shockhairstyle.com/
Privacy Policy: https://shockapp.shockhairstyle.com/privacy-policy/
Email: info@mcosmetics.com
Phone: 0096264390183
Address: 83 Muhtaseb Center Al Yasmin – Jabal Arafat Street. Amman – Jordan
This Privacy Policy applies specifically to the SHOCK mobile application and should be read together
with any applicable terms and conditions governing use of the App.